Retun & Refund policy
RETURN AND REFUND
We have a 7-day return policy for the Kitchenware products only , which means you have 7 days after receiving your item to request a return. Where as We have a 1-day return policy for the Fashion Jewellery products, which means you have 12 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Also we will need a video or image of unboxing to make sure that the product is not damaged
To start a return, raise the return request available on the website through you account panel or you can contact us at serveandshine8@gmail.com. Please note that returns will be auto pickup from your billing address by our shipping provider. In any condition where we fails to pickup the return order than the buyer will be held responsible to ship the order back to the this address. ( Add. B-26, New Jawahar Nagar, Kota, Rajasthan.
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
If your return is accepted, we’ll send you a return recieved notification on your mentioned mobile no. and email address. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Email:- Serveandshine8@gmail.com.
Mob:- 91-83022-55910
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Also we need a video or image of unboxing for evaluation.
Exceptions / non-returnable items
Any products which is below the range of Rs. 400/- is not returnable until and unless received the damaged products.
Reason of Returns such ‘Change of Mind’, ‘Order Placed Mistakenly’, or ‘Found the product cheaper’, are not acceptable here.
Reason of Returns such ‘Didn’t like the Product or its Quality’, ‘Received Defected, Damaged, or Wrong Products’, or ‘Size Issues’, are acceptable here.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days.Please Provide your UPI Id or Bank Detail in Return Request message. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at
Email:- Serveandshine8@gmail.com.
Mob:- 91-83022-55910
(MONDAY to SATURDAY :- 11 AM to 6 PM)
Our website namely “ServeandShine” is registered and maintained under the Firm M/S GAURIK ENTERPRISES (GSTIN: 08JZIPS1694L1ZC). Our registered office and warehouse is situated at B-26, New Jawahar Nagar, Kota, Rajasthan.
Mob:- 91-83022-55910 Email:- Gaurikenterprises20@gmail.com